WELCOME TO THE NEW YORKER STORE
Help
Frequently Asked Questions
Q. I’m looking for an image I’ve seen in The New Yorker, and I can’t find it. What do I do?
A. If you can't find an image you want online, contact us directly at 1-877-408-4269 to speak with a customer support specialist. We can search our complete archive of more than 100,000 cartoons, at no charge to you.
Q. I have a question about my New Yorker magazine subscription. Can you help?
A. No. The New Yorker Store cannot address inquiries about your New Yorker subscription. Please call New Yorker subscription services toll free at 1-800-825-2510.
Q. How can I purchase a back issue of The New Yorker?
A. Requests for back issues are also handled through our subscription hotline. Please call 515-243-3273, and someone there will be happy to assist you.
Q. What is New Yorker original art?
A. Original art is the original work on paper, submitted by the cartoonist or cover artist for publication in the magazine. Many New Yorker cartoonists and cover artists make their originals available for sale through the New Yorker Store. For more information on how you can add these unique pieces to your art collection, please visit the “Original Art” page.
Q. How do I get permission to reuse a New Yorker cartoon or cover?
A. Many of the images featured on our site can be licensed online for use in electronic presentations such as PowerPoints. An image that is available for licensing will have an “Image Licensing” tab displayed on its product detail page. Click on any thumbnail image to see the product detail page and see whether licensing is an available option. For more information on licensing images through the New Yorker Store, please visit the “Image Licensing” help page.
Note: At this time, images on the New Yorker Store may be licensed for electronic presentation use only. If you are interested in licensing images for other uses, such as magazines, newsletters, correspondence, or Web sites, please visit www.cartoonbank.com, where you’ll find a wider range of licensing uses for New Yorker cartoons.
To license a New Yorker image that is not on the New Yorker Store, or to license other New Yorker materials, such as articles, brand name, or logos, please make such requests by contacting the Condé Nast Permissions Department using the information below. If we do not hold the rights to the materials in question, the Permissions Department will do its best to direct you appropriately.
Permissions Department
Editorial Assets and Rights
Condé Nast Publications
1440 Broadway, 11th Floor
New York, NY 10018
Phone: 212-630-5656
Fax: 212-630-5883
E-mail: permissions@condenast.com
Please include the magazine name, issue date, page number, author or artist, a description of the content, and information about how you would like to use the article or image. You should also provide a contact name, phone number, and e-mail address so that we can respond to your request as quickly as possible.
Please note that the standard turnaround time for a request is one to two weeks.
Q. I’d like to use a New Yorker cartoon to illustrate my company’s publications, marketing collateral, or Web site. Do you offer special services for businesses?
A. Yes! We have a team dedicated to our wide range of business-to-business (B2B) services, through which you can license New Yorker cartoons for all sorts of printed and electronic materials, including textbooks and trade books, educational materials, newsletters, correspondence, PowerPoint presentations, and Web pages. We can also help you produce a terrific custom gift for your clients that’s personalized with your company name and logo and your choice of cartoons.
For more information on image licensing, please visit the “Image Licensing” help page.
Q. I have a question about a charge from the New Yorker Store. Who can I speak to?
A. Our customer support specialists are happy to address any billing questions you may have. Please e-mail us, or call toll-free at 1-877-408-4269, Monday through Friday, between 9:00 a.m. and 5:00 p.m. EST.
Q. I’m not able to access certain pages on your site, or I’m receiving an error message. What should I do?
A. If you encounter technical problems while browsing our site, try leaving the site and returning a few minutes later. If you continue to have trouble, please let us know. We apologize for any inconvenience.
Q. I have a suggestion for your site. Can I tell someone?
A. Of course! We welcome your suggestions to improve our inventory or to make shopping the New Yorker Store a better experience. E-mail us your thoughts.
Ordering
Q. How can I tell if an item I want is in stock?
A. With the exception of limited editions, our prints are not kept in stock, but are created on demand. Non-print items such as books, DVDs, desk diaries, and similar products are shipped from stock. If one of these items is not available, you will see a message on the product detail page reading “Backordered Item.” Back orders are rare, and you can be assured stock will be replenished quickly.
Q. Do you have any retail locations?
A. No. The New Yorker Store is an online store only.
Q. What methods of payment do you accept?
A. We accept Visa, MasterCard, American Express, Discover, and New Yorker Store gift certificates for any non-commercial sales. We do not accept personal checks.
Q. When will my credit card be charged for my order?
A. If you have ordered an item that is kept in stock, such as a book, DVD, desk diary, or limited-edition print, your credit card will be charged when the item ships, which is usually within 24 hours of the time your order is placed.
If you have ordered print-on-demand products, such as non-limited-edition prints and note cards, your credit card will be charged at the time the product is created, which is usually one to five business days from the time your order is placed.
Q. Do you charge sales tax on all orders?
A. The New Yorker Store charges applicable sales tax to all orders except in the following states: Alaska, Hawaii, Idaho, and New Mexico. Products sold to customers in Canada are subject to Canadian taxes. We do not charge sales tax on orders from outside the U.S. and Canada.
Q. When I click “View Cart” after adding items, I see an amount labeled as “Estimated Sales Tax,” but the sales tax amount changes when I reach the “Order Summary” page. Why?
A. If you are registered with the New Yorker Store, we calculate your estimated sales tax based on the items in your cart and your billing address to give you a better idea of the total amount you’ll pay. However, the exact tax on your order, along with the cost for the shipping option you select, is not calculated until you reach the “Order Summary” page. Your actual tax amount may be higher or lower than the estimate given on the “View Cart” page.
Q. Is it safe to order online?
A. Yes. We use Secure Socket Layer (SSL) encryption (up to 256-bit encryption, depending on your Web browser) to ensure that any data you transmit to us is protected and unreadable by any other party. If you feel safer ordering over the phone, you can call us toll-free at 1-877-408-4269, Monday through Friday, between 9:00 a.m. and 5:00 p.m. EST.
Q. How do I purchase a gift certificate?
A. Scroll down to the bottom of any page, and you’ll see a box labeled “Gift Certificates.” Click on “See Details.” You’ll be taken to a page where you can fill in a form with the name of the gift certificate recipient, gift certificate amount (must be greater than $20), your message, and your name. Click “Add to Cart” to put the certificate in your cart, just like any other product, and continue shopping or proceed through checkout. Shipping charges do not apply to gift certificates.
When you’ve completed checkout for your gift certificate purchase, the recipient will get an e-mail stating the amount of the certificate, your name, and your message, as well as complete instructions on how to redeem their gift certificate.
Q. How do I make purchases using a gift certificate?
A. You should have an e-mail confirmation from the New Yorker Store with the amount of the gift certificate and the claim code. Follow the steps below to redeem your gift certificate:
Step 1
When you are ready to check out, instead of entering your credit card, click “Redeem a Gift Certificate” on the “Order Summary” page.
Step 2
You’ll be prompted to enter the claim code of your gift certificate. Copy and paste it from your e-mail confirmation into the field, then click “Continue.” Please note: Gift certificates are non-transferable. Therefore, the e-mail address under which you are placing the order must be the same address at which you received the gift certificate.
Step 3
You will be returned to the “Order Summary” page, where you’ll see the amount of the order subtracted from the amount of the gift certificate. The difference will remain in your account as store credit. Click “Place Your Order” to complete the checkout process.
Processing Time and Tracking Your Order
Q. When can I expect my order to arrive?
A. All non-print items (books, DVDs, etc.) and limited-edition prints generally ship within 24 hours. Our cartoon and cover prints (excluding limited editions) and our custom note cards are all printed on demand and will ship out no more than five business days from the day you place your order.
A print or note card order placed with standard (ground) shipping will usually arrive 10 to 15 business days from your order date. A print or note card order placed with express (rush) shipping will arrive five to seven business days from your order date.
For information on standard vs. express shipping rates, please see our “Shipping & Returns” FAQs.
Q. If I order an unframed print, will it arrive faster than a framed print?
A. No. Processing time is the same for unframed prints as for framed prints.
Q. If I order a personalized item, such as a personalized mug, T-shirt, or note card set, will this add to my order processing time?
A. No. Orders for personalized items do not require additional processing time.
Q. How can I track my order?
A. You should have an order confirmation number that was e-mailed to you and/or provided to you by a customer support specialist.
If you have placed your order online using a registered account, go to www.newyorkerstore.com and click on “My Account” in the upper-right corner. Log in using your registered e-mail address and password. Click “View Order History” in the left-hand navigation bar. You will see a list of pending and completed orders and a status message corresponding to each one. For more information on the status of your order, click the “Details” button under each order listing.
If you’d like us to track the order for you over the phone, please call customer support at 1-877-408-4269 and refer to your order confirmation number when calling.
Q. I just tried to submit an order, and the confirmation page is not loading. Should I submit my order again?
A. No. Clicking “Place Your Order” more than once may result in a duplicate order. If you experience any problems in placing your order, please contact customer support for help resolving the issue.
Q. I received two order confirmations for a single order. What should I do?
A. If you receive two e-mail confirmations, you have placed a duplicate order. Please contact customer support to confirm that you want only a single order and to cancel the duplicate.
Q. How do I cancel an order after submitting it?
A. To cancel an order, please contact customer service at 1-877-408-4269 as soon as possible, preferably within 24 hours of placing the order. Please reference your order number when calling, and be ready to provide an e-mail address where a confirmation of the cancellation can be sent.
The New Yorker Store will accept returns on most damaged or unsatisfactory items within 15 days of purchase. For more information on returns, please see our “Shipping & Returns” FAQs.
Shipping & Returns
Q. From the time I place my order, when will it ship?
A. All non-print items (books, DVDs, desk diaries, etc.) and limited-edition prints generally ship within 24 hours. Our cartoon and cover prints (excluding limited editions) and our custom note cards are all printed on demand and will ship out no more than five business days from the day you place your order. (See above, “When can I expect my order to arrive?” under the “Ordering” FAQs.) We do not ship on Saturday, Sunday, or federal holidays.
Q. Do you offer Saturday delivery?
A. No. At this time, we do not offer Saturday delivery. Please take this into account when ordering. All order processing times are given in business days (Monday through Friday).
Q. How will my order be shipped?
A. In most cases, items are shipped via private, trackable services like FedEx and UPS. Items going to military bases (APOs or FPOs) will be shipped via the U.S. Postal Service.
Q. Do you ship to PO boxes?
A. No. The shipping services that we use require a street address, and all items require a signature upon delivery. You may, however, provide a billing address that is a PO box number.
Q. Can I just have the package left at my doorstep?
A. No. Your purchase from the New Yorker Store is valuable. To ensure that it arrives safely and in good condition, the New Yorker Store requires a signature upon delivery. For this reason, we ask that you give us a shipping address where someone will be present to sign on your behalf. Otherwise, you risk having your items returned to our fulfillment center.
If you ask us to waive the signature requirement, your order cannot be guaranteed, and the New Yorker Store will accept no liability for damages to your order.
International Shipping
Q. Do you ship outside the United States?
A. We currently ship via to over 70 countries and territories outside the U.S. International shipping rates will apply. (See our shipping rates chart under the “Shipping Charges” FAQs.) Please allow up to 15 business days for your international order to arrive.
NOTE: Due to the high risk of damage in transit, no large framed prints will be shipped internationally.
Q. Will you ship to any country?
A. We are unable to ship to some countries. Please see below for a complete list of countries where we ship.
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Q. How do I enter an international phone number?
A. You may enter the phone number beginning with 011, without the plus sign.
Q. Can I place my order with rush shipping? How much will I be charged for shipping?
A. Upon checkout, you will be asked to choose between standard and express shipping. The range of days given in parentheses indicates the shipping time only required for that rate and does not include the time it takes to complete processing on your order.
Shipping costs vary based on the total cost of your order. Please refer to the chart below for the additional cost of shipping on your order.
Standard Shipping Rates:
Order Total (before tax) |
Standard Shipping* |
Express Shipping* |
International Shipping* |
$0 - $19.99 |
$5.95 |
$20.95 |
$40.95 |
$20 - $29.99 |
$6.95 |
$21.95 |
$41.95 |
$30 - $44.99 |
$7.95 |
$22.95 |
$42.95 |
$45 - $69.99 |
$9.95 |
$24.95 |
$44.95 |
$70 - $99.99 |
$13.95 |
$27.95 |
$47.95 |
$100 - $149.99 |
$18.95 |
$32.95 |
$52.95 |
$150 - $199.99 |
$23.95 |
$37.95 |
$57.95 |
* The range of days given in parentheses indicates the shipping time only required for that rate and does not include the time it takes to complete processing on your order. Please allow an additional five days for processing of all photographs, illustrations, cover prints and custom note cards.
Additional Information:
To ensure that your purchase arrives safely and in good condition, the New Yorker Store requires a signature upon delivery. For this reason, we do not ship to P.O. Boxes and we ask that you give us a shipping address where someone will be present to sign on your behalf.
Q. What is your return policy?
A. We accept returns of all products within 15 days of delivery, except personalized items and hard drives, DVDs, and CDs that have been opened. Orders of three or more custom-made items, such as prints and apparel, may not be returnable; please call customer service at 1-877-408-4269. For information on how to return an item, please see below, "How do I return an item that is damaged or unsatisfactory?"
Shipping Delays. The New Yorker Store will refund shipping charges if an item ordered with rush shipping does not deliver on the date expected or promised.
Gifts. We will gladly exchange an unwanted gift for another item of the same value within 15 days of receipt.
Damaged Goods. If you receive an item that was damaged when it arrived, please return it to our fulfillment vendor. The item must be returned within 15 days of receipt. Please call customer service at 1-877-408-4269 for details.
Licensing Rights. In the event that you cannot use a cartoon that you have purchased for licensing use, the New Yorker Store will refund you 50% of the cartoon's purchase price if notified within 60 days of the date of purchase. For details, please call your licensing representative, or call 1-877-408-4269 to speak with a customer service representative.
Customs, Duties, and Taxes. Orders that are shipped outside the U.S. may be subject to import taxes, customs duties, and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, and customs procedures may cause delays beyond our original delivery estimates. Please contact your local customs office for further information.
Q. How do I return an item that is damaged or unsatisfactory?
A. Instructions on returning items are included with your order. Please return all items with a copy of your order details to the return address given on your packaging, with attention to the Returns Department. If you no longer have the original packaging, or if you are otherwise not sure where your return should go, please call customer support at 1-877-408-4269.
Gift Certificates
Q. How do I purchase a gift certificate?
A. For information on buying and using New Yorker Store gift certificates, please see “Paying for Your Order” in the “Ordering” section of the FAQs.
My Account
Q. Am I required to set up an account to buy from your store?
A. No. You can browse or buy without registering. However, registration will allow you to create and store your own profile so that you will have access to your billing and shipping addresses, as well as a history of previous orders, status of current orders, and tracking information for shipped orders. We do not store credit card numbers.
Q. How do I set up an account?
A. To register, follow these steps:
Step 1
Click “Log In/Register” in the upper-right corner of the page.
Step 2
Enter the e-mail address at which you’d like to receive New Yorker Store order information. When asked if you have a New Yorker Store password, select the button for “No, I am setting up a new account.” Click “Submit.”
Step 3
You will be taken to the Account Registration page, where you’ll be asked to fill in your name, billing address, phone number, and other optional information. Fields marked with an asterisk (*) are required.
Step 4
Click “Register.” You’ll be taken to a welcome page. On the left is a navigational bar listing your most important account information, including name and billing address. You may edit this information at any time.
You will also receive an e-mail to the address under which your account is set up, welcoming you to the New Yorker Store and explaining how to make changes to your account information.
Q. How do I update my name and billing address or change my password?
A. Click “Log In/Register” in the upper-right corner of the page. Log in using your e-mail address and current password. You will be taken to the “My Account Information” page.
To change the name on the account, billing address, or phone number, click the “Edit” button under your current billing address in the left-hand navigational bar. Fill in the new information in the form provided and click “Submit.”
To change your password, click “Change Password” under “Account Details” in the left-hand navigational bar. Fill in your new password once, then again to confirm it. Click “Submit.”
Q. What do I do if I’ve forgotten my password?
A. If you click “Login/Register” to try to access your account, but can’t remember your password, click the “Forgot Your Password?” link on the login page. You will be prompted to enter the e-mail address associated with your account and click “Submit.” Your password will be e-mailed to you shortly thereafter.
To ensure security, your payment details will be cleared from your account every time you request a forgotten password. We also recommend you change your password after logging in.
Q. How do I change a shipping address?
A. The address book feature allows you to add shipping addresses that are different from your billing address, whether you’re shipping to yourself or someone else. Below are instructions on how to use your address book.
Step 1
Click “Log In/Register” in the upper-right corner of the page. Log in using your e-mail address and current password. You will be taken to the “My Account Information” page. If you’re already logged in, click “My Account” in the upper-right corner of the page.
Step 2
In the left-hand navigational bar, click “Address Book” under “Shipping Details.” You will be taken to a page listing your billing address and all the shipping addresses you’ve saved in your book. The default shipping address to which your account is set will have text reading “Default shipping address” underneath it.
Step 3
Click the “Add a New Shipping Address” button to create a new shipping address. You’ll be asked to enter the new recipient details and the identifying name of the shipping address (i.e., “Office,” “Mom’s House,” etc.). Click “Next.”
Step 4
The new address will appear on your address book page. If you’d like to make it your default shipping address, click the button next to “Make this my default shipping address.”
You can also edit your billing address within your address book by clicking “Edit” below your billing address and submitting your changes.
Q. Why should I ask to receive e-mail updates from the New Yorker Store?
A. We periodically offer notices of exciting new products, great discounts, and special incentives such as free shipping to customers who are on our e-mail list. Getting our e-mail updates is an easy way to learn about and take advantage of these terrific savings.
Q. How can I sign up for updates?
A. When you set up an account, make sure to check the box labeled “Yes, I want to receive special offers from The New Yorker Store.” Leaving this box unchecked opts you out of our mailing list.
Or, scroll to the bottom of any page on the site, where you’ll see a box labeled “Sign Up for Special Offers.” Enter your e-mail address and click “Submit” to start getting our e-mails.
To stop receiving our e-mails, click on “Update E-mail Preferences” in the left-hand navigational bar on the “My Account” page. You can then uncheck the box labeled “Yes, I'd like to receive special offers from The New Yorker Store via e-mail.” You can also check the box labeled “Yes, I'd like to receive special offers from partners of The New Yorker Store” to start getting e-mails from trusted partners of our business, or leave it unchecked.
You may also edit e-mail preferences by clicking on “Change your communication options” in the center section of the “My Account” page.
Profile
Q. What is my “profile”?
A. When you set up an account, we’ll ask a few basic, optional questions to give us a little more information about you, including your birthday, what industry you work in, and whether you usually shop at the New Yorker Store for yourself or others. This information helps us serve you, as we’ll be able to better identify offers and products that might be of real interest to you.
Q. How do I change my profile?
A. To edit the answers in your profile, go to the “My Account” page and click on “Edit Profile” under “Account Details” in the left-hand navigational bar. Fill in your revised answers and click “Submit.”
Reminders
Q. What is a “reminder”?
A. A reminder is an e-mail notice that we send to you 14 days before a special event, to help ensure you can place a gift order in time. For instance, you might want to get a reminder before a friend’s birthday so you can place a New Yorker Store gift order for them.
Q. How do I set up, edit, and delete my reminders?
A. While on the “My Account” page, click “Add Reminder” under “Reminders” on the left-hand navigational bar. Fill in the name of the person who is celebrating the occasion, select the type of occasion, and fill in the date and year. Click “Submit” to create the reminder.
To edit or delete existing reminders, click “View Reminders” under “Reminders” on the left-hand navigational bar on the “My Account” page. A list of your existing reminders will appear. Click “Edit Reminder” to make changes, or “Delete Reminder” to delete it.
